At RYDRR, your satisfaction and safety are our top priorities. Due to the sensitive nature of pharmaceutical and food items, we follow a strict refund policy to ensure compliance with health regulations while maintaining excellent customer service.

1. General Refund Eligibility

Refunds may be granted in the following situations:
    •    You received an expired, damaged, or incorrect item.
    •    Your order was not delivered due to a confirmed system or delivery failure.
    •    You cancelled the order before it was dispatched, in accordance with our cancellation terms.

Non-refundable circumstances include:
    •    Prescription medications that were correctly delivered.
    •    Opened, used, or tampered items.
    •    Food products not in original sealed packaging (where applicable).
    •    Change of mind after successful delivery.

2. Prescription Medications & Pharmaceuticals

For health and legal reasons:
    •    Prescription products are non-returnable and non-refundable unless delivered in error, expired, or damaged.
    •    You must notify us and submit photo evidence within 24 hours of delivery for any eligible claim.
    •    All claims are subject to review by our licensed pharmacy partners.

3. Food Orders

You may be eligible for a refund or in-app credit if:
    •    Items are missing, incorrect, or spoiled.
    •    The order is delayed beyond 60 minutes of the estimated delivery time due to factors within our control.

Refund requests for food must be submitted within 2 hours of delivery.

4. Refund Request Process

To request a refund:
    1.    Contact our support team via the in-app chat or email support@rydrr.com.
    2.    Provide the following:
    •    Order ID
    •    Clear photo(s) showing the issue (if applicable)
    •    A brief description of the issue

Once verified, approved refunds will be processed within 5–7 business days to your original payment method or credited to your RYDRR wallet.

5. Non-Refundable Situations

We may deny refund claims if:
    •    The request is made outside the allowed time frame.
    •    Sufficient evidence is not provided.
    •    The item was used or tampered with.
    •    There is a pattern of refund abuse.

6. Dispute Resolution

If you’re unhappy with our response, you may escalate your concern to our Customer Resolution Team by emailing support@rydrr.com with the subject line “Refund Dispute – [Order ID]”. We’ll investigate and get back to you within 72 hours.